Free shipping on all U.S. orders $50+

Free shipping across the U.S on orders over $50

  • Hotline: +1 801-783-4566
  • info@themailerbox.com
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    Frequently Asked Questions

    Once you submit your quote query, our sales representative will get in touch with you within 24 hours and provide a quick quote. 

    You can either select a product from the website and enter details in the product form, share your ideas with us via email at info@themailerbox.com, or contact us on WhatsApp at +1 801-783-4566, whether your custom packaging order is small or large. 

    We will reach out to you with a detailed quote. After your approval, you can review and approve the artwork before production. Once you approve that too, the team will collaborate with you during every step and ensure you get the perfect customized packaging.

    Once we receive and confirm the details of your custom boxes, our customer packaging team will contact you. We usually respond within 1-2 hours on business days.

    You can get discounts for bulk customized box orders. While we offer a low minimum order starting at 100 boxes, the price per box gets cheaper when you order in larger quantities. 

    Cost depends on dimensions, material, style, type of color printing, and the amount of printing or coating. For example, you can lower the cost if you optimize dimensions, use linework instead of graphics to reduce colors, and select minimal designs. Learn more about Optimizing Packaging Cost here.

    Inform our account manager of your preferred delivery options. Opting for a flexible delivery schedule could reduce costs through more favorable shipping rates.

    Absolutely! We accept custom designs directly from customers. Our professional graphic designers are always ready to understand your packaging and marketing goals. Moreover, they can help you select the appropriate structure, printing options, and add-ons for your custom packaging, ensuring it offers a unique unboxing experience while keeping your product safe. This service is totally free and reflects our commitment to quality and exceptional customer satisfaction. 

    You can share your customization ideas with us easily. Simply send us your design files through our website’s upload feature or via email. Once we receive your design, our team will reach out to you with a detailed quote.

    From initial concept to final delivery, we are dedicated to making sure you receive the perfect customized packaging.

    Our turnaround time varies based on your custom needs, but usually, the average production time of customized boxes is 9 days and delivery time is 6 days. The Mailer Box strives to meet these timeframes as closely as possible, but actual shipping times may vary slightly.

    For bulk or rigid boxes, production and shipping usually take a bit longer. However, we always ensure to let you know of the details early on. If your project is time-sensitive, we suggest talking to your customer service representative about rush production or quick shipping.

    Yes, you can cancel or change your order within 24 hours of confirming it. If you want to make any changes, feel free to contact our customized packaging team as soon as possible. After the 24-hour window, The Mailer Box may not be able to favor any changes or cancellations because of the production process.

    We keep things quite simple and clear by showing you 2D and 3D mockups of your custom boxes based on your approved design. This way, you can check your box from every angle before production. We also provide custom sample boxes for bulk orders. If you need any modifications after reviewing the mockups or samples, our graphics team and structural designers will help you with the changes free of cost. For example, if you want to switch from cardstock to corrugated cardboard, we can make that adjustment.

    Corrugated, cardboard, and collapsible rigid boxes are shipped flat while some of boxes that have custom requirements are shipped pre-assembled to make sure they arrive in their best condition and are easy to store like non-collapsible rigid boxes/PR kits. This approach helps minimize shipping charges and lessens the risk of damage during transit. Once you receive your custom packaging order, the customized boxes can be quickly and easily assembled, ready to keep your product safe.

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